Hello There, Guest!

24-11-2009, 12:15 PM | Post: #1
ShadeShooter
Hello Heroes!

It has come to our attention that some of our forum visitors are lost when it comes to posting on the forums, while you may think posting your technical issue or suggestion in General Chat will gain you more views, it in fact doesn't. Instead it will have a very high chance of being locked by one of us, or one of the Community Moderators.

You can avoid this by being preemptive and posting in the correct section to begin with, I assure you that technical issues are constantly answered by the Community Moderators or even by the rest of the community.

I can also assure you that your suggestions are looked at and the ones we feel that would help improve this game even more are sent to the Team every week.

Questions and Answers:

Q:So what does the above mean?

A:Well the above means that there is no reason to post technical issues or suggestions in General Chat.

Q:So where should I post "insert subject"?

A:

General Chat - General Chat is just that, anything Heroes related that can be discussed. Yes some subject matters could be added in General Chat, for example, discussing a suggestion or getting an idea for a suggestion. In theory, if a section for suggestions didn't exist, this would be correct, however with a section purely devoted for your suggestions, it is a shame to waste one whole section because others are using General Chat. Furthermore the Suggestions Section allows us quick and easy access to your suggestions, instead of having to filter through all the topics made within General Chat

Suggestions - This is where you can add your suggestions to improve the game that will then be forwarded to the team, keep in mind that we forward suggestions that we believe would help improve the game and this is done every week. Suggestions can be anything within the game, from map ideas, class balancing, new features and so on.

Newcomers - Are you new? Then introduce yourself here and fire your questions at the veterans of the game, however for more technical side issues, please use Players Helping Players or Technical Support.

Rental Servers and Such - As the name suggests, anything about the Rental Servers should be discussed here

War Stories - Like Media Section, this is a section to expose the talent of the community but instead of exposing the graphical and artistic talents, it concentrates on the writing talents of the community. It is also the section to discuss about anything cool done within the game, such as sharing a story about your latest victory, defeat or even finally beating that friend you have been wanting to beat for awhile Wink

Media - Anything graphical or artistic, be it a video, image or signature should all go in here. This is also where official contests are held as well.

Clans & Groups - Have a clan or group or want a clan or group? This is the place to find them and discuss about them.

Classes - This section is split into three and this is where you can discuss the classes in their own little section, sharing advice and tips purely on how you play one or even all the classes. After some discussion with U-238 and Goodman, we all agreed that any "Class Balancing" topics/suggestions should be placed in the Suggestions Section.

Ratings and Polls - Self explanatory, this is where you can ask your fellow community questions, for example: Gunner vs Soldier vs Commando? This is also a great section to use for "ratings" such as "How do you rate my current outfit?" and so on.

Bugs - Found a bug or glitch within the game? This is your place to report them to us.

Off Topic - Anything not related to Heroes, goes in here. Play any other games other than Heroes? Want to see if any fellow Heroes share your opinion on a matter?

Contests - This is where you can find [OFFICIAL] and player contests., giveaways and the arena to post giveaways of of related items. See the HOW TO sticky in the forum.

Technical Support - Having problems with the game and not sure how to fix it? Report the issue in Tech Support with as much information as possible, including Hijack this! logs and DXdiag logs or you can search the section for possible fixes that may help you.

Players Helping Players - Is self explanatory, you want help with the game, on how to play it while gaining tips and advice? Well what better way than asking your fellow community members? Wink

Q:What happens if I decide to not post in the correct section?

A:Considering that this would count as an official warning, you acknowledge that you have read this and understand what it is about and why it was made. If you create topics that do not belong in the section they are posted in, it will be closed.

If you continue regardless of this topic or after a topic of yours has been closed then appropriate action will be taken against your forum account as you will be violating our Terms of Service and Rules of Conduct
(This post was last modified: 22-07-2011 02:36 PM by ShadeShooter.)
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