Important Notice

Google Chrome has stopped supporting NPAPI which is the technology the game launcher plugin relies on to start the game.

If you want to be able to launch the game while using this browser you can re-enable NPAPI support with the following steps:

  1. Go to the following URL: chrome://flags/#enable-npapi
  2. Choose 'Enable' under the 'Enable NPAPI' heading.
  3. Restart Chrome.
  4. You should now be able to start the game.
You can read more about this here.

Important Notice

Battlefield Heroes will shut down on Tuesday, July 14th, 2015 and you will not be able to play the game after this date. By clicking “continue” you accept the terms of service and have read our shutdown announcement that you will find here.

Hello There, Guest!

24-09-2009, 10:22 AM | Post: #1
Hello Heroes

Here we bring you small tutorial on how to get and post your hijackthis logs and dxdiag.txt
What this does is it helps us to us see what could be causing some of the issues you may be having with the game.

The dxdiag will show us what hardware and drivers you are using, this allows us to make sure your computer can support the game and lets us see other things that we can then use to suggest possible fixes.

The HijackThis log will show us what processes are running on your computer, this can allow us to see if you are running any applications known to affect the game and/or your network.
For more information about what the HijackThis log contains head on over to This Website and check out their FAQ.

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Windows XP
1. Click on the Start button on your Windows Taskbar
2. Click on Run
3. Type 'dxdiag' in the text field
4. Click OK

Windows Vista or Windows 7

1. Right-click on the Menu bar and select Properties
2. Click on the Start Menu tab
3. Click on the Customize button
4. In the upper window, scroll down until you see the Run command and click on the corresponding checkbox
5. Click OK
6. Go to Start (Windows button on the Windows Taskbar)
7. Click Run
8. Type 'dxdiag' in the text field and click OK

Saving your DxDiag report
  • You shoud now see a DirectX Diagnostic Tool window appear
  • At the bottom of the window, click on Save All Information
  • You will now be prompted to save your file. Save it somewhere on your computer where it is easy for you to access like your desktop, this is the file you will need to attach to your post.

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1. Download this small utility HERE (No installation is needed)
2. Save it somewhere on your computer where it is easy for you to access like your desktop.
3. Once it has finished downloading, double click on the file.

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4. It will open a new window, Click on "Do a system scan and save a log file"

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5. Once the scan has finished your results will be displayed in notepad.
6. Click "File" and select "Save As"
7. Enter a name and save.

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1. When you make a new thread or click on the "New Reply" button in an existing thread you will see the option to add attachments to your post.

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2. To add a file click the "Browse" button

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3. Browse to where your file is located and double click the file you want to attach.
4. Once you have done that click the "Add Attachment" button.

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5. You can repeat this and add more files if you like.
6. Once you have done that and you have finished writing your message click on "Post Topic" or "Post Reply" and you are done.

EDIT: fixed the HijackThis link

Ex-Community Manager

(This post was last modified: 05-05-2010 09:56 AM by k-otic.)
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