Game can't start up

[JeZa]

Hello there, when i click "play now!" it goes to the usual uploading screen and then it says retrieving version information, the bar finishes and goes to the uploading screen and then just closes. I've tried disabling the add on in firefox to no avail. Some help please?

[Mebes]

If you have Vista or XP then you may need to download Microsoft .net Framework 3.5SP1
link--> http://www.microsoft.com/downloads/detai...laylang=en
Restart your computer and try again.

If this does not work then it could be a couple of other things.
- Refresh rate is set to low. <-- (Set it at 60Hz or higher)
- Unsupported Graphics card. <-- (Your graphics card needs Pixel Shader 2.0 or higher to play)
- Old graphics or audio drivers. <-- (Update your drivers)
- Interfering background processes. <-- (Close all unnecessary background programs)

If you need more help, please post your Dxdiag.txt log
Instructions--> http://www.battlefieldheroes.com/forum/s...?tid=68843

Good Luck
S

[JeZa]

(12-08-2012 09:39 PM)Mebes Wrote:  If you have Vista or XP then you may need to download Microsoft .net Framework 3.5SP1
link--> http://www.microsoft.com/downloads/detai...laylang=en
Restart your computer and try again.

If this does not work then it could be a couple of other things.
- Refresh rate is set to low. <-- (Set it at 60Hz or higher)
- Unsupported Graphics card. <-- (Your graphics card needs Pixel Shader 2.0 or higher to play)
- Old graphics or audio drivers. <-- (Update your drivers)
- Interfering background processes. <-- (Close all unnecessary background programs)

If you need more help, please post your Dxdiag.txt log
Instructions--> http://www.battlefieldheroes.com/forum/s...?tid=68843

Good Luck
S

hey i still need help, this is my diaxdiag, thanks

[Mebes]

Code:

ATI Mobility Radeon HD 4570
Driver Date/Size: 12/1/2008 15:42:26, 2243584 bytes

Try again after updating your graphics drivers
32Bit drivers--> http://support.amd.com/us/gpudownload/wi...sta32.aspx
-OR-
64Bit drivers--> http://support.amd.com/us/gpudownload/wi...sta64.aspx

Not sure if you have 32Bit or 64Bit? Look for a folder called SysWOW64
Located here--> C:\Windows\SysWOW64

If you find this folder you should use the 64Bit drivers
If you can not find this folder use the 32Bit drivers

S

[JeZa]

(13-08-2012 10:44 PM)Mebes Wrote:  

Code:

ATI Mobility Radeon HD 4570
Driver Date/Size: 12/1/2008 15:42:26, 2243584 bytes

Try again after updating your graphics drivers
32Bit drivers--> http://support.amd.com/us/gpudownload/wi...sta32.aspx
-OR-
64Bit drivers--> http://support.amd.com/us/gpudownload/wi...sta64.aspx

Not sure if you have 32Bit or 64Bit? Look for a folder called SysWOW64
Located here--> C:\Windows\SysWOW64

If you find this folder you should use the 64Bit drivers
If you can not find this folder use the 32Bit drivers

S

hey i did that and with the 32-bit driver download, i downloaded it and tried to repair but it came up with an error saying installation error, i don't know why. Any help?

[Mebes]

(14-08-2012 10:51 AM)JeZa Wrote:  i downloaded it and tried to repair but it came up with an error saying installation error...

What were you trying to repair?
What was the exact error message?
Please run Dxdiag again and post a new log.

S

[JeZa]

(14-08-2012 10:43 PM)Mebes Wrote:  

(14-08-2012 10:51 AM)JeZa Wrote:  i downloaded it and tried to repair but it came up with an error saying installation error...

What were you trying to repair?
What was the exact error message?
Please run Dxdiag again and post a new log.

S

Hey again Mebes, thanks for all the help you've been giving me so far, uh here's a new dxdiag. Hope this helps. Thanks
Regards
JeZa

[Mebes]

Looks like the new graphics drivers installed correctly.

(14-08-2012 10:51 AM)JeZa Wrote:  i downloaded it and tried to repair but it came up with an error saying installation error, i don't know why. Any help?

I need more details about this ^
What program gave you this error, and what is the complete message?
Microsoft .net Framework?
Graphics drivers?
Did BFHeroes give you this error? <-- If Heroes gave the error, look below.

S

---

"An error occurred: Failed to write registry value: Installation Dir"
If you are running Vista or 7, you need to install the game with a web browser that has administrative privileges.
- Log out and close all of your current browser windows.
- Open a new one by right clicking on your browsers icon, and then choose Run As-> Administrator.
- Come back here, log in and press Play now

[JeZa]

well i just updated it and the game started running. I think the update fixed it. Thanks for your help mebes, ++ rep for you mate =D
I tip my hat to you

Kind
Thanks
And
Regards
JeZa

[Mebes]

Thanks for the update

Resolved
Closing
S