Buying Funds - Error NU2001

[jezisek1_CZ]

Hey guys,
so since yesterday I'm trying to buy Funds, but I'm getting refused. I get the error NU2001 saying "Při zpracování vašeho požadavku došlo k chybě. Pokud jste objednávku zrušili na platebním portálu třetí strany, je tato chyba očekávaná. Kód: NU2001" which could be translated something like "While handling your payment an error occured. If you canceled the payment on the portal of third side, this error is expected. Code: NU2001"

I tried contacting EA, but they reffered me to the forums.
They sent this in an email: Hello

Thank you for contacting Electronic Arts Customer Support.

Please allow me to inform that a case has been created so that this matter can be investigated thoroughly. Please make a note of the Case number <xxxxxxx> and refer the same hereafter.

To access and re-open your case, please login to help.ea.com. I have listed the steps for you:

1) Click on "Talk to a Game Advisor”
2) If you are not logged in, log in
3) When prompted with 'Are you contacting us about an existing case?' click "Yes"
4) In the "Select a Case" dropdown, select the pre-existing ticket
But when I did this, it told me to go here.

I had no trouble buying Funds before, I even bough some for my friend yesterday (so it seems like it's problem with this account, not my card or bank account).

If you need more info, feel free to ask. Thanks in advance to anyone, who helps!
-jezisek1

[KononVS]

well i have this problem too

[VolksRanmaru]

[jezisek1_CZ]

Yeah I googled a little bit and it seems like a lot of people have this problem and that EA is doing nothing ...

[HalidHell2]

I had same problem then i turn off my antivirus add BFH in Firewall and use GoogleCrome and it worked for me

[jezisek1_CZ]

Still doesn't work ... #BUMP

[bastiaan584]

go here to get help

[{Frostfire_v3}]

same problem .-.

[.::grimreaper::.]

I have the same problem. Even I posted on the forum regarding this, but no useful reply yet. Seems like EA doesn't want our money! ^^

http://www.battlefieldheroes.com/en/foru...tid=327896

That is a link to my post.

[powerxamba]

Try to reload the page

[RANGBAAZZ]

same problerm here too !!
Code: NU2001 after the new clint update of game ...check with ma bank n card .. evrytthing is fine
Its the BFh side that"s having that problerm lets hope they take some measures !

[minecraftplayer5]

(14-03-2012 06:15 PM)bastiaan584 Wrote:  go here to get help

lol

[Kenfroz]

(14-03-2012 06:15 PM)bastiaan584 Wrote:  go here to get help

LOOLOLOLOLLOLLOLOL

[Sgt.B4sh3r]

i have this problem too, i tryed to puchase the paysafecard again and then they said there isnt any money anymore on this card. -.-

[Tattahousu]

same problem here. have been for 5months already. don't worry, having this problem saves money alot

[evil112]

i need a fuckin ea person to do somethin or ill hack em

[IlCantore]

I have the same error... moreover they took the money from my credit card already... I sent an help request and I'm waiting for a solution

[GrayFoxie]

(04-08-2012 04:18 PM)IlCantore Wrote:  I have the same error... moreover they took the money from my credit card already... I sent an help request and I'm waiting for a solution

Its useless to wait for solution,i have contacted billing support and they didnt do anything,i have wasted about 1 month waiting for respond.I purchased more that 15,000 funds and got that error NU2001,then i tried to purchase it again then i got this error :
We can't perform transaction from this card.That means that i dont have money on card....
I am very mad!!

[IlCantore]

(04-08-2012 04:40 PM)GrayFoxie Wrote:  

(04-08-2012 04:18 PM)IlCantore Wrote:  I have the same error... moreover they took the money from my credit card already... I sent an help request and I'm waiting for a solution

Its useless to wait for solution,i have contacted billing support and they didnt do anything,i have wasted about 1 month waiting for respond.I purchased more that 15,000 funds and got that error NU2001,then i tried to purchase it again then i got this error :
We can't perform transaction from this card.That means that i dont have money on card....
I am very mad!!

can't be we just lose the money... If i don't get an answer with a solution or a refund in 2 days I'm going to start an issue with paypal about this...

[GrayFoxie]

I just want justice,do something if you can mate.Good luck!