updated: [Fixes] A List of Known User Fixes

theni · 26-06-2009, 05:55 AM | **Post: #1**

*NOTE: These fixes are merely "workarounds" but called fixes considering the word is much shorter to type. None of us can guarantee that these will work for you, but we're kind enough to share with the community in hopes that what helped us to play the game will help you. Personally, I encourage everyone to check out these fixes and perhaps play around with them to come up with something new.

Threads to Check First

(26-06-2009 09:37 AM)U-238 Wrote: Our Troubleshooting Tips too.

And some possible solutions to some connection issues.
1. Try forwarding These Ports in your router/firewall.
2. Try the tips in This Thread
3. Turn off all firewalls and antivirus programs

If it still doesn't work post your dxdiag and hijackthis according to this guide: Helps us to help you

About PortFowarding Notes: Found PunkBuster Clients use outgoing UDP Port 24349 to get security info from the PunkBuster Master Servers, PunkBuster Servers use UDP Ports 24349 and 24305.

PunkBuster
- Goodman's Preliminary Punkbuster Fix

Error 22
- Cyblos's PB 22 & Slow IE BFH fix
- baaa's pb_sleep error 22 fix
- HemiHead's pb 22 fix
- ni's error 22 fix
- Frame's pb 22 and connection lost (3) fix
- Mayday_x's pb 22 telemetry fix
- Chewii's WindowsBlind pb 22 fix
- Tollaz0r!'s CPU Usage fix

Connection Error 3
- Silakka's Connection 3 error fix

Error 6
- Oh my god!'s Error 6 fix

Connection Error 15
- master10's error 15 fix
-TrojanWar's Connection 15 Clothes Fix

Connection Error 1002
- Alereon's Connection 1002 fix
- SteelyDan's Peer Guardian fix

Installation Errors/Starting Game
- ni's installation suggested fix (Similar to Cyblos's fix)
- Cyblos's starting game fix
- DareOnkel's 'Checking Installation'/Failed to download EULA fix
- ni's Installation dir error fix

Play Now & Cannot Find BUILD & Another Instance Running
- Aicos's Could not find BUILD fix
- U-238's Cannot find BUILD fix
- paniolo808's Play Now Loop and BUILD fix
- Another Instance Running General Fix

BFHeroes.exe
- vatodaloco's BFHeroes.exe fix
- Glenneman's BFHeroes.exe (Monitor) fix

pbsvc.exe
- AndyJ[NL] pbscv.exe fix

Lag Issues
- Jimmijoos's Lag/Freeze fix
- RandomJoe's Lag Spike Fix

Black Screen
- Mariop1's black screen fix (if your graphic card doesn't meet the minimum requirements)

Email Verification
- Jackthehomeless's Email Validation Workaround (Also a Forgot password workaround)

ub2old · 14-07-2009, 07:18 PM | **Post: #2**

Installation Problems

General
http://www.battlefieldheroes.com/forum/s...#pid550828
+ try with disabled virus scanner and firewall

[installation] ActiveX bar "Firefox prevented this site... " doesn't show up
http://www.battlefieldheroes.com/forum/s...pid1580808

Failed to download patch info file

(05-08-2009 02:10 PM)U-238 Wrote: Uninstall the add-on
Right Click your browser icon and select run as administrator and try again

ub2old · 15-07-2009, 02:47 PM | **Post: #3**

Game Client / Game Start

game client doesn't come up and game doesn't start from the client after hitting "Play Now"
Try with disabled virus scanner and firewall
http://www.battlefieldheroes.com/en/foru...tid=156818 needs verification, but is rather radical

You must be logged in to play
normally clearing cache, temps and cookies helps with that. Sometimes simply hitting ctrl+F5 works also

[Windows Error] "There is already another updater instance running"
http://www.battlefieldheroes.com/forum/s...pid1551250

the grey and white screen / black screen
Not really Fixes (as you need a graphic card supporting Pixel Shader 2.0 or up) , but damn helpful:
[System Requirements]Cards with Pixelshader 2.0 ©HouwndDog
[Other]NON Supported graphics cards ©RaBidDoG

Black screen after update
http://www.battlefieldheroes.com/en/foru...tid=148234

black screen / blank screen in windows 7 and your hardware is good enough, all up to date? try this
http://www.battlefieldheroes.com/forum/s...pid1392717
http://www.battlefieldheroes.com/forum/s...#pid527158
details: http://en.wikipedia.org/wiki/Windows_Aero
http://www.battlefieldheroes.com/forum/s...?tid=63527 windows 7 and probably vista, not confirmed yet

[Game Error] Game is all black with HUD and player names showing. AKA refresh rate is to low
http://www.battlefieldheroes.com/forum/s...#pid830363
more Information:
- for ATI cards: http://www.battlefieldheroes.com/forum/s...pid1547100
- for nvidia cards: http://www.battlefieldheroes.com/forum/s...pid1580879

Black Screen with hud Windows 7 Multiple Monitors Nividia graphics
http://www.battlefieldheroes.com/en/foru...pid1801863

.exe error
http://www.battlefieldheroes.com/forum/s...#pid719865
besides that, the .exe error can be caused by many things. Have a look if your graphic card is supported, your drivers are up to date, or if processes like RocketDock or DaemonTools may interfere. Also search the forum for your Virus scanner. Sometimes Heroes gets false positives.

The application failed to initialize properly (0xc0150002)
http://www.battlefieldheroes.com/forum/s...#pid458825

AppName: bfheroes.exe AppVer: 0.0.0.0 ModName: renddx9.dll
http://www.battlefieldheroes.com/forum/s...?tid=68298

"BFHeroes Memory Error" a.k.a. "memory.dll error" a.k.a. "unable to deallocate memory"
http://www.battlefieldheroes.com/forum/s...tid=134913

[Game Error] Map loads then the game freezes, crashes, or the only thing you see is sky "Intel graphics"
http://www.battlefieldheroes.com/en/foru...tid=263430 <--(9/2011)
http://www.battlefieldheroes.com/en/foru...tid=259773 <--(8/2011)
http://www.battlefieldheroes.com/forum/s...pid1588174

endless matchmaking hellhole
http://www.battlefieldheroes.com/forum/s...?tid=65939 for "runtime error" and "can't find suitable server"
http://www.battlefieldheroes.com/forum/s...#pid586523
http://www.battlefieldheroes.com/forum/s...#pid512522
http://www.battlefieldheroes.com/forum/s...?tid=64148 for level1 characters
[Stuck at Match Making + DNS lookup lock] The reason behind it an explanation for the TWINGE ATTACK issue

ub2old · 30-07-2009, 04:00 PM | **Post: #4**

Ingame and Leaving

you were kicked for high ping (1)
http://www.battlefieldheroes.com/forum/s...pid1596735

Error 1000, 1001, 1002, 1009, 6 and 3014 shortly after a game update or maintenance

Quote:try going to your My Documents\Battlefield Heroes\mods\bfheroes\cache folder and deleting all the sub folders within.

ub2old · 01-08-2009, 11:07 AM | **Post: #5**

LtTearstone · 11-08-2009, 01:15 AM | **Post: #6**

ub2old proposed to post this here
http://www.battlefieldheroes.com/forum/s...#pid438217
hope it helps.

ub2old · 11-08-2009, 02:37 AM | **Post: #7**

^^^^^^
Error (15)
Error 2002
endless Matchmaking
Punkbuster (22)
video card issues

xMAGOGxKruelgor · 11-08-2009, 03:16 AM | **Post: #8**

(07-08-2009 11:19 PM)aka_waldojr Wrote: I found another workaround! 1002 error, after clicking play now.
I think my IP is banned somewhere on the way to bfheroes.

I run through a proxy and everything works great, but cmon a proxy on a first person shooter?

I went to someone else house works great, and bfheroes logs right in like its nothing.

I took my computer and plugged it into a different internet connection in my building and it still worked.

plug another person computer into my cable connection and can't log into bfheroes.

It could be your router/firewall settings at your house.

LtTearstone · 11-08-2009, 12:53 PM | **Post: #9**

(07-08-2009 11:19 PM)aka_waldojr Wrote: I found another workaround! 1002 error, after clicking play now.
I think my IP is banned somewhere on the way to bfheroes.

I run through a proxy and everything works great, but cmon a proxy on a first person shooter?

I went to someone else house works great, and bfheroes logs right in like its nothing.

I took my computer and plugged it into a different internet connection in my building and it still worked.

plug another person computer into my cable connection and can't log into bfheroes.

Its either a firewall, a proxy, a teatimer, a switchbox or the modem itself.
Some modem like Motorola actually have a firewall within their modems also.
Go here to find out about your modem or/and your router/switchbox, and to know what to do to properly configure them for BFH.
Since BFH is probably too recent for Portforward, use a similar game like BF2 and simply use the proper port.
http://www.portforward.com

To find out your External IP go here --> http://www.whatismyip.org
To find out your DHCP or your internal IP do the following:
Winxp: In start , select Execute and type CMD, in the DOS window type winipcfg and press enter.
WinVista: Click on start and type in CMD in the search box, then type ipconfig in the DOS window.
All that is left is to know what PORTS BFH is actually using for gameplay.

You can renew your external IP also if you are running on a DHCP server.
Try Changing IP if dynamic (START->RUN(DOS SHELL)->TYPE "cmd"->TYPE "ipconfig /renew")
This is a bit far fetch, but still worth trying, most people are on dynamic (DHCP) with 3 to 5 IP that they can use.
EA or punkbuster could have some problems with some IP from last bug.
Would be strongly advised to remove manually all cookies and temp files from the web browser before changing IP.

You can also check your modem speed here http://www.speedtest.net

wakedwar · 13-08-2009, 05:27 AM | **Post: #10**

my Error 22 fix http://www.battlefieldheroes.com/forum/s...?tid=58831

vertigott · 17-08-2009, 09:44 AM | **Post: #11**

i made a video on youtube: It helped me and could help you,too:

http://www.battlefieldheroes.com/forum/s...?tid=59882

Torador · 21-08-2009, 11:38 AM | **Post: #12**

"Silakka Wrote: Here's how I fixed my connection to the server was lost (3) problem.
I am using a DSL connection with a router.

2. Here's the last and most important part. I explain what I did to my router:
I had my LAN cable in the "slot 1" in my router, so I changed that cable's place to last "slot" in my router, which was number 4.
So in your router/modem, change your LAN cable in to some other slot."

This is from the "Silakka's Connection 3 error fix" thread. When I read this for the first time I thought it's just stupid, that will never work, but I was desperate enough to try it Tongue

I had error (3) and error (15) problems and I never got a connection. I still can't believe it, but this tip solved them and finally I can play. Thank you very much! Big Grin

Youitan · 24-08-2009, 09:00 PM | **Post: #13**

THIS IS AN ACTUALLY FIX FORE ERROR 15, TESTED ON MANY USERS, ALWAYS WORKED.

1.chose hero
2.go to options
3.make it fullscreen

if not working try this.

4. change map prefer to infantery or viecle.

sorry my english.

Bromsaren · 25-08-2009, 08:33 PM | **Post: #14**

Hello...
My solution to the annoying punkbuster kick 22 problem was to clean the computer with ccleaner http://www.ccleaner.com/download (a freeware program) download it and run it.
worked for me Smile

Cafajeste · 26-08-2009, 03:57 AM | **Post: #15**

http://www.battlefieldheroes.com/forum/s...?tid=62274

AlexTheGreat1 · 26-08-2009, 08:10 AM | **Post: #16**

This worked for me:

When you get to the character screen, go to your task manager (CTL+ALT+DLT) and go to processes. You'll see two Battlefield Heroes processes, 'BFHeores.exe' and 'BFHUpdater.exe'. Find 'BFHUpdater.exe' and end process it. After that, the only thing that could disconnect you is if the server is full, etc. but you shouldnt see 'You've been disconnected (15)' again.

Hopes this helps!
------------------------------
I found out that Error 15 still appears but only after you exit the game for the first time. After that if you try to play, it rarely does and error 15 usually comes up. So I guess just try to keep playing without exiting for the first time or if you do just restart the whole game.

YouJustGotSarged · 06-09-2009, 12:02 AM | **Post: #17**

Add this to Lag Issues and (22) please:
http://alturl.com/mvn8
XyzKiller's Lag and PB(22) Fix

artemofff · 13-09-2009, 04:16 PM | **Post: #18**

Error 3! Try to disable your internet/web security! I have AVG Antivirus, I disabled web shield and it helped me! Have no problems now!

ub2old · 13-09-2009, 07:46 PM | **Post: #19**

@ lazyrouge:
Have a look here if your graphic card is supported:
[System Requirements]Cards with Pixelshader 2.0© HouwndDog
[Other]NON Supported graphics cards.© RaBidDoG

try with disabled firewall and virus scanner

in vista and 7: make sure you run your browser as admin: right click on browser icon >run as administrator

For XP and Vista: make also sure you have .Net Framework 3.5 SP1 installed. Don't forget to reboot afterwards.
Previous versions are known for stopping to work out of the blue. If you get an error while installing, uninstall the existing version first.

If it still doesn't work post your dxdiag as attachment, as every computer is different...

chicken3 · 14-09-2009, 01:47 AM | **Post: #20**

Please add my thread to the known fixes for Alt+Tabbing the game and only getting black screen when maximizing. http://www.battlefieldheroes.com/forum/s...?tid=66661