2010/02/24 Cheaters beware, permabans are coming

[Goodman]

Hello Heroes!

No one likes a cheater, including us.

Over the last couple of months we have been having some heated (but very positive) internal discussions about what to do with cheaters and hackers getting reported.

To keep a long story very short, here's a rundown of what is coming:

Starting Monday, March 1st, anyone reported to Customer Support who is - without a doubt - shown to be using a hack or a cheat, effectively ruining the fun of all our honest players, will have their Heroes account permanently banned on the first offence.

As you will know if you have ever reported someone to Customer Support, we require very clear proof in the form of game play video. We are confident that in-game video can clearly show player behavior, enabling us quite well to identify "real" hackers and cheaters; and permanently shut them down.

So get your Google on and find yourself some good screen capturing video software. There are some good paid options, as well as free alternatives.

If you'd like to discuss this, you can do so in this thread.