(01-03-2010 06:20 PM)ub2old schrieb:  Close all back ground tasks that you are not using.
Close all browser windows and messengers that you are not using.
Make sure BFHeroes.exe is allowed through your firewall.
If you are using a wireless connection try a wired connection.
Check out This Alert

Here are some possible solutions to some connection issues.
1. Try forwarding These Ports in your router/firewall.
2. Try the tips in This Thread
3. Turn off all firewalls and antivirus programs

(04-03-2010 03:54 PM)19overlord95 schrieb:  i hope so but do you really have a 20euro paysafe?^^

(04-03-2010 04:01 PM)Mike_PL schrieb:  Easiest way - reinstall Windows

(04-03-2010 03:54 PM)sapetto schrieb:  Update your punkbuster with this tool http://www.evenbalance.com/index.php?page=pbsetup.php

(03-06-2009 06:17 PM)Goodman schrieb:  Hello Heroes,

If you are experiencing any issues with PunkBuster we have set up a simple list of troubleshooting tips for you to try.

If these troubleshooting tips do not work please send a ticket to EvenBalance Directly.

To submit a ticket to Evenbalance head on over Here

Try to provide them with as much information as you can:

• System Specifications
• Router Model
• ISP (Internet Service Provider)
• Firewall/Anti-Virus Software
• Any PunkBuster log files you have (Log files are located in "C:\Windows\System32\logfiles\punkbuster\")
  There should be 2 log files called "PnkBstrA.log" and "PnkBstrB.log", these contain valuable information for discovering the cause of any issues.
  

---

1. If you’re running Windows Vista/7, make sure you run your browser as admin, otherwise some installation steps may fail.
   
   
2. There have been instances where PunkBuster didn’t install correctly. After you have installed BF Heroes, make sure PunkBuster was also installed.
   
   
3. Try manually updating PunkBuster.
   
   
4. Certain firewall/security applications are known to cause issues with the PunkBuster service, these include but are not limited to Panda, Comodo, Kaspersky, Threatfire, Spyware Doctor.
   These applications can block communication with the PunkBuster services if they are not correctly set-up. This means that the firewall software needs to be configured to allow these communications. In order to do that you will need to make sure that rules have been created in your firewall software to allow PnkBstrB.exe and PnkBstrA.exe permission to access the internet. Both of these files are located in the "C:\Windows\system32" folder.
   
   
5. Another possibility for PunkBuster issues is an outdated certificate database:
   Since PunkBuster services are digitally signed, if your computer has not been updated with recent certificates, it's possible the services will fail to load. Most of the time a simple Windows Update will insure that your computer is using the latest certificates. More information about these certificates can be found Here
   

---

1. We recommend you get the latest version of PunkBuster Updater that can be downloaded Here
   (Tip: Save it to your desktop, it will be easier to find)
   
   
   
   
   
2. Double click pbsetup.zip
   
   
3. Extract pbsetup.exe to somewhere on your computer
   
   
   
   
   
4. Double click pbsetup.exe (For Vista/Win7 users, right-click the file and select to run as Admin)
   
   
5. Click on Add Game
   
   
6. Click on the “Game” drop down menu and select Battlefield Heroes.
   
   
   
   
   
7. The box “Game Path” should automatically complete itself but if it doesn’t click Browse and navigate to where you installed the game and then click on Add Game.
   
   
   
   
   
8. You will now see Battlefield Heroes in the main window, click Check for Updates
   
   
   
   
   
9. A window should pop up with a progress bar and update to the newest version of PunkBuster for the game, after it has finished a notification will appear, click Ok and you are done.
   

(04-03-2010 04:24 PM)dAmAZNg1 schrieb:  

(03-06-2009 06:17 PM)Goodman schrieb:  Hello Heroes,

If you are experiencing any issues with PunkBuster we have set up a simple list of troubleshooting tips for you to try.

If these troubleshooting tips do not work please send a ticket to EvenBalance Directly.

To submit a ticket to Evenbalance head on over Here

Try to provide them with as much information as you can:

• System Specifications
• Router Model
• ISP (Internet Service Provider)
• Firewall/Anti-Virus Software
• Any PunkBuster log files you have (Log files are located in "C:\Windows\System32\logfiles\punkbuster\")
  There should be 2 log files called "PnkBstrA.log" and "PnkBstrB.log", these contain valuable information for discovering the cause of any issues.
  

---

1. If you’re running Windows Vista/7, make sure you run your browser as admin, otherwise some installation steps may fail.
   
   
2. There have been instances where PunkBuster didn’t install correctly. After you have installed BF Heroes, make sure PunkBuster was also installed.
   
   
3. Try manually updating PunkBuster.
   
   
4. Certain firewall/security applications are known to cause issues with the PunkBuster service, these include but are not limited to Panda, Comodo, Kaspersky, Threatfire, Spyware Doctor.
   These applications can block communication with the PunkBuster services if they are not correctly set-up. This means that the firewall software needs to be configured to allow these communications. In order to do that you will need to make sure that rules have been created in your firewall software to allow PnkBstrB.exe and PnkBstrA.exe permission to access the internet. Both of these files are located in the "C:\Windows\system32" folder.
   
   
5. Another possibility for PunkBuster issues is an outdated certificate database:
   Since PunkBuster services are digitally signed, if your computer has not been updated with recent certificates, it's possible the services will fail to load. Most of the time a simple Windows Update will insure that your computer is using the latest certificates. More information about these certificates can be found Here
   

---

1. We recommend you get the latest version of PunkBuster Updater that can be downloaded Here
   (Tip: Save it to your desktop, it will be easier to find)
   
   
   
   
   
2. Double click pbsetup.zip
   
   
3. Extract pbsetup.exe to somewhere on your computer
   
   
   
   
   
4. Double click pbsetup.exe (For Vista/Win7 users, right-click the file and select to run as Admin)
   
   
5. Click on Add Game
   
   
6. Click on the “Game” drop down menu and select Battlefield Heroes.
   
   
   
   
   
7. The box “Game Path” should automatically complete itself but if it doesn’t click Browse and navigate to where you installed the game and then click on Add Game.
   
   
   
   
   
8. You will now see Battlefield Heroes in the main window, click Check for Updates
   
   
   
   
   
9. A window should pop up with a progress bar and update to the newest version of PunkBuster for the game, after it has finished a notification will appear, click Ok and you are done.
   

1. learn to use the search function please
2. If this helps you please pm me through my signature for promised 20 euroes